If you have any questions about an order you have placed or would like to place please contact me at kate@pennyburns.com

PAYMENTS
All payments are processed by Stripe secure payment, just enter your credit or debit card details and the payment will be processed. Easy!
 
DELIVERY
Everything you have seen on the website is made by hand therefore the time it takes between when the order is made and when you receive your item can vary, however we endeavour to dispatch your order within 21 days. If we have the cushion front you have chosen in stock this could be within 7 to 10 days, so please email me if you are in a rush. Your item will be sent by the following methods:

United Kingdom: FREE Sent by Parcel Force 2-3 days. This service is fully trackable and requires a signature upon delivery. Orders of over 5 cushions may incur a charge.

Europe: Flat rate of £12.50 per cushion 2-3 days. Sent by Royal Mail’s Airsure service, which is a trackable service. When your order has been dispatched you will receive an email with the tracking number.

Rest of the World: Flat rate of £17.50 7 days. Sent by Royal Mail’s Airsure service, which is a trackable service. When your order has been dispatched you will receive an email with the tracking number.

If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes, which customers will need to pay on receipt of the shipment. Penny Burns Studio is not responsible for any customs or duty charges. Any parcels returned to us due to customs charges being higher than expected; we reserve the right to minus all costs incurred.


Free UK delivery is not applicable to exchanges.
 
RETURNS AND REFUNDS
We are very sorry if you are not happy with your order. It may be returned for a full refund within 14 days of receipt providing the item is returned in perfect condition.
Refunds are not available on fabric printed to order. Please ask for a free swatch if you would like before you order.
Refunds on postage however cannot be made.
Your refund will be made via Stripe.
For any returns, please contact me at kate@pennyburns.com.

EXCHANGES
If you would like to exchange your purchase for a different item please contact me at kate@pennyburns.com
Free delivery does not apply to any exchanges. A bill will be sent to the customer for postage to be paid before the replaced item can be dispatched.
For any exchanges, please send me an email at kate@pennyburns.com
When sending an item back for a return or exchange it should be posted with full insurance and using a Tracked or ‘Signed For’ or ‘Special Delivery’ service as we cannot be responsible for any returns lost or delayed in the post.

ADDRESS FOR EXCHANGES AND RETURNS.
Kate Burns
Penny Burns Collection
Dagnal Farm
Wicken
Northants MK19 6JR

MAILING LIST
We will never pass on your details to any 3rd party, on occasion you may receive a newsletter to notify you of special offers and giveaways.
 
By ordering any of our products from the website you agree to the above terms and conditions.